Messages And Listening In Effective Communication

Messages and Listening in Effective Communication

Concrete Experience and Reflective Observation

An impressive number of elements of communication are often taken for granted during the workplace communication process. People tend to use various verbal and nonverbal tools to convey their message without thinking much about the implications of their word choice, mainly due to the set meanings attributed to these choices in their culture (Bonaccio, O’Reilly, O’Sullivan, & Chiocchio, 2016). However, the selection of particular words and phrases has a drastic impact on the quality of cross-cultural dialogue in the workplace. Numerous factors such as time constraints create the breeding grounds for a cross-cultural conflict (Bonaccio et al., 2016). As my experience at Bridgestone Aiken Plan has shown, researching different interpretations that specific elements of verbal and nonverbal communication may have on the quality of workplace communication is critical for a manager to ensure performance efficacy within a team. By integrating culture-specific nonverbal communication into the production process, I managed to create an environment for effective dialogue between employees, thus reducing the number of defects produced.

My personal experience of using and interpreting verbal and nonverbal messages in the setting of the Bridgestone Aiken Plant has shown that misinterpretations associated with cultural differences may lead to large workplace conflicts and even stimulate the confrontation that will will affect the particular team’s performance in order to a considerable degree. For instance, following a new member owed to the Hard anodized cookware culture was hired as an associate of our group, employees were unacquainted with the fact that will direct eye contact was uncharacteristic of communication in the Asian culture. The new team member, in turn, was too shy to mention this detail. As a result, while the new recruit realized that the intensity of the communication process was not deliberate, it was still far too distracting for him to maintain the quality of the performance consistently high.

As a result, the performance rates dropped and remained quite low until I explored the situation and addressed the issue by building cultural awareness among the employees. The observed situation proves that one should use both verbal and nonverbal communication elements with caution when working in a multicultural team. However, in an environment that implies fixed deadlines and rigid quality standards, dissecting the specifics of cultural communication may become nearly impossible. Therefore , as a manager, I had to introduce employees to the ideas of cultural competence and the necessity to build both verbal and nonverbal communication skills, as well as the significance of listening as the foundation of effective workplace dialogue. The specified steps were done by asking employees to share their communication techniques and culture-specific nonverbal elements thereof in a group meeting. As a result, a local lingua franca for all employees was born at Bridgestone Aiken.

Theories and Principles/Abstract Conceptualization

In order to understand the effects that a combination of verbal and nonverbal communication elements affect cross-cultural interactions in the workplace, one will need to scrutinize the phenomenon under analysis from the perspective of several theoretical frameworks. In this area, semiotics and the particular Communication Accommodation Concept will be discussed.

Theory 1

The tenets of semiotics enables delving in to the notion associated with communication and learning the effects that will specific signs create on the degree of understanding the particular message. Within addition, semiotics displays how particular indicators and symbols are usually interpreted when seen through the zoom lens various cultures. Therefore, one will accept the guidelines of efficient communication. By learning what signs are usually commonly utilized in the particular cultures that workers belonged and exactly how these types of signs were construed in different social environments, I was able to assist team users in building the language that every one of all of them could understand within the workplace framework.

Theory 2

Apart from the particular notion of semiotics as the foundational theoretical framework, you need to also encompass the particular tenets of the particular Communication Accommodation Concept (CAT). According in order to the principles associated with CAT, communication designs and behaviors are extremely flexible (Giles, 2016). It could become concluded that, because of the high pliability prices thereof, people are usually vulnerable to mimic the particular interaction strategies associated with one another, therefore creating a period of cross-cultural trade of ideas plus experiences. By adding the required approach in to the workplace, 1 will be able to elicit positive outcomes and prompt the development of cultural competence among staff members (Giles, 2016).


This change is particularly important for the Bridgestone Aiken Plant setting, where diverse staff members are expected to enhance the production process, maintain the principles of the Kaizen philosophy, and improve the quality of their performance. The theories under analysis allowed dissecting the cultural context of the workplace environment and shaping it to make it more comfortable for the staff. With the key obstacles that hinder their verbal and nonverbal communication removed, team members at the Bridgestone Aiken Plant will certainly be able in order to meet the arranged performance standards.

Testing and Application/Active Experimentation

Incorporating the particular ideas of the particular CAT framework plus the idea of semiotics is likely in order to enhance the performance associated with employees at the particular Bridgestone Aiken Herb. With more interest being put in to the consideration associated with the choices that will they use in order to purport their information, employees at Bridgestone Aiken Plant will certainly cooperate more positively within the company’s place of work setting. In inclusion, it is considered that strategies including active listening along with a more considerate strategy toward managing 1 another’s needs plus requests will become needed. Thus, 1 will make an even more amicable environment in the Bridgestone Aiken Plant. My studies show that the software of language evaluation and the evaluation of verbal conversation techniques helps in order to maximize the messy of employees’ overall performance by reducing the particular cases of misunderstandings.


Bonaccio, H., O’Reilly, J., O’Sullivan, S. L., & Chiocchio, F. (2016). Nonverbal behavior plus communication in the particular workplace: A evaluation and an plan for research. Diary of Management, 42(5), 1044-1074.

Giles, H. (Ed. ). (2016). Communication lodging theory: Negotiating individual relationships and interpersonal identities across situations. Cambridge, UK: Cambridge University Press.

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